Last updated: October 2025

At London Knee Care, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly and securely. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, contact us, or receive treatment from our consultants.

1. Who We Are

London Knee Care is a specialist orthopaedic service providing consultations, diagnostic assessments, and both surgical and non-surgical treatments for knee-related conditions.

2. Information We Collect

We collect personal and medical information necessary to deliver safe, effective, and personalised care.

Personal Information

• Name, date of birth, and contact details (such as email or postal address)
• Emergency contact details
• Payment or billing information

Medical Information

• Medical history, imaging results, and test reports
• Referral information from other healthcare professionals
• Treatment plans and consultation notes

Website and Digital Data

• IP address and browser type
• Device and operating system details
• Information submitted through contact or enquiry forms
• Cookie data (for analytics and website improvement)

3. How We Use Your Information

We use your information to:

• Provide diagnosis, treatment, and follow-up care
• Manage appointments, referrals, and billing
• Communicate with you about your care
• Ensure compliance with medical and legal regulations
• Improve our website, patient experience, and clinical services

Your data is processed only when there is a lawful basis, such as consent, contractual necessity, or legitimate healthcare interest.

4. How We Store and Protect Your Information

All personal and medical data is stored on encrypted, secure systems accessible only to authorised personnel.
Information is held in accordance with the UK General Data Protection Regulation (GDPR) and Data Protection Act 2018.

Electronic data is hosted on secure servers located in the United Kingdom or within the European Economic Area (EEA).
We implement strict access controls, encryption, and regular audits to prevent unauthorised access or misuse.

5. Sharing Your Information

Your data may be shared with:

• Healthcare professionals directly involved in your care
• Diagnostic or imaging providers
• Hospitals or clinics where your treatment occurs
• Medical insurers or regulators (where required by law)

We do not share your personal information with third parties for marketing or non-medical purposes.

6. Data Retention

We retain information in line with UK healthcare retention standards:

• Adult medical records: minimum of 8 years after last treatment
• Children’s medical records: retained until the patient’s 25th birthday (or 26th if treated at age 17)
• Administrative or financial records: retained as required for regulatory or legal compliance

Once the retention period expires, data is securely deleted or anonymised.

7. Your Rights

Under UK GDPR, you have the following rights:

• Access to your personal data
• Correction of inaccurate or incomplete data
• Deletion of data (where legally permissible)
• Restriction or objection to certain data uses
• Portability of data to another provider

To exercise your rights, please submit a written request. We may need to verify your identity before responding.

If you are unsatisfied with how we handle your data, you may contact the Information Commissioner’s Office (ICO) at www.ico.org.uk.

8. Cookies and Website Analytics

Our website uses cookies to:

• Improve navigation and user experience
• Analyse visitor behaviour
• Monitor website performance

You can manage or disable cookies through your browser settings at any time.
No personal or medical information is stored in cookies.

9. External Links

Our website may include links to external organisations or healthcare providers.
Please note that we are not responsible for the privacy practices or content of external websites.

10. Updates to This Policy

We review and update this Privacy Policy periodically to reflect new regulations or service improvements.
All updates will be published on this page.

Last reviewed: October 2025