Terms & conditions

Last updated: October 2025

Welcome to London Knee Care. By accessing or using our website, booking an appointment, or engaging with our services, you agree to comply with the following Terms & Conditions.
Please read this document carefully before using our website or receiving any services from us.

1. About London Knee Care

London Knee Care is a specialist orthopaedic service led by Mr Raghbir Khakha, providing diagnosis, treatment, and rehabilitation for knee-related conditions.
All treatments are carried out by qualified medical professionals at approved hospitals and clinics in the United Kingdom.

2. Use of the Website

The content of this website is intended for general information and educational purposes only.
It should not be interpreted as medical advice or a substitute for professional consultation.

By using this site, you agree to:

Use it for lawful and ethical purposes only
Not misuse the content or interfere with website functionality
Accept that all information is provided “as is” and may be updated periodically

London Knee Care reserves the right to modify or remove content without prior notice.

3. Medical Advice Disclaimer

Information presented on this website is for informational purposes only.
Diagnosis and treatment must always be made following an in-person consultation with a qualified clinician.
Do not rely solely on website content for medical decision-making.

If you experience pain, injury, or urgent symptoms, seek immediate medical attention or contact your GP or local emergency service.

4. Appointments and Cancellations

Appointments can be booked via our online contact form or through direct referral.

Please note:

Appointments are confirmed only once scheduled and acknowledged by the practice.
Cancellations should be made with reasonable notice.
Late cancellations or non-attendance may result in a cancellation fee, depending on clinic policy.

We reserve the right to reschedule or cancel appointments due to clinical availability or unforeseen circumstances.

5. Payments and Fees

Consultation and treatment fees will be communicated prior to your appointment.
Fees vary depending on the nature of the service, procedure, or hospital facility used.

Patients are responsible for ensuring that:

Payment is completed within the agreed timeframe
Any private insurance coverage is verified and pre-approved before treatment

Invoices and receipts are provided upon request.

6. Confidentiality and Data Protection

We are fully compliant with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.
All patient information is handled confidentially and stored securely.

For further details on how we manage your personal data, please review our Privacy Policy.

7. Limitation of Liability

While we take every effort to ensure accuracy and professionalism in our clinical and digital communication, London Knee Care shall not be liable for:

Loss or damage resulting from reliance on website content
Delays or cancellations due to unforeseen events
Technical issues, service interruptions, or data loss beyond our control

This does not limit our legal responsibility for death or personal injury caused by negligence, fraud, or other matters that cannot be lawfully excluded.

8. Intellectual Property Rights

All text, images, logos, graphics, and other materials on this website are the intellectual property of London Knee Care unless otherwise stated.

You may not reproduce, distribute, or modify any content without prior written permission.

9. Third-Party Links

Our website may contain links to third-party websites or hospital partners for your convenience.
We are not responsible for the accuracy, security, or privacy policies of external sites.

10. Amendments to These Terms

London Knee Care reserves the right to update these Terms & Conditions at any time to reflect changes in regulations, technology, or clinical practice.
The most current version will always be available on this page.

11. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the English courts.

Would you like me to also create a short disclaimer paragraph (2–3 lines) for the website footer — something like: